Patient Information
Information At Your Fingertips
If you are a new patient to our clinic, please arrive at least five minutes before your consultation or fill out a new patient form here and bring the following to your consultation:
- Photo ID
- A valid Medicare card
- Valid OSHC/OVC membership detail
- Workcover patients will need to inform their employer and bring their employer’s contact details for verification to arrange payment.
Fees
Billing Policy
We are a bulk billing practice to patients holding a valid Medicare card. Some services are excluded and an out of pocket expense will apply. Fees will vary depending on the service. Payment is required at the time of consultation. We accept cash, credit card and EFTPOS payments.
Private Patients
The following fees apply to patients who do not hold a Medicare card or OSHC/OVC membership;
- Short consultation – $50
- Standard consultation – $80
- Long consultation – $120
Some pathology testing will incur additional fees.
Additional Fees
Some of the services excluded from bulk billing include
- WorkCover
- RHCA Medicare cardholders
- Specialist consultations *
- Allied health services *
- Procedures
- Pap smears
- Pre-employment medical assessments
- Driver assessment form
- Medical reports
- Skin cancer checks
- New patients who do not have a Medicare card
The fees will vary depending on the complexity of the service and procedure required.
Home Visits
Home visits are available to the practice patients. Please call reception to discuss this more in detail at (02) 4815 5203.
Appointments
New Patients Welcome
Appointments may be booked by calling (02) 4815 5203, booking online or in person, Monday-Friday 09:00-17:00, weekends and Public Holidays 09:00-14:00. Regular appointment times are 15 minutes. If you require more time, please discuss it with the reception staff upon making the appointment.
We advise making appointments in advance. You may book in person by visiting our clinic, via phone or by booking online through Hotdoc. Walk-ins are also acceptable.
Whilst the doctors aim to keep patients waiting time as short as possible, delays may occur.
Practice Policies
After-hours Consultations
If your situation is an emergency, please call Ambulance – 000 or Goulburn Base Hospital – (02) 4827 3111 located at 130 Goldsmith St, Goulburn NSW 2580.
Results
Test results are usually available within 2 – 5 working days unless advised otherwise. Generally, results will not be provided over the telephone. We ask that you make an appointment to discuss all test results. Urgent abnormal test results will be brought to your attention by a doctor or one of our staff members.
Telephone Enquiries
Additional Information
Correspondence
Medical information in an electronic format is transmitted via encrypted format using secure messaging software. Medical information can be mailed only through secure post (i.e. with a tracking number). Patient diagnostic results and correspondence, whether in electronic or hard copy format is always forwarded to the relevant doctor. The word “Confidential” is recorded on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Facsimile
Facsimile, printers and other electronic communication devices are located so they are only accessible to the doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the fax number is correct.
Computerised Records
Specific systems have been put in place to protect the privacy, security and integrity of patients’ records. All staff are trained in computer security. IT Support oversee maintenance of computers and their security.
Communication Assistance
If you require assistance with communication (e.g. a translator) please notify our reception team upon arrival. A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at https://www.nabs.org.au/ or by phoning 1800 246 945.
Smoking Policy
This practice has a strict no smoking policy.
Accessibility
If you require a translator or other assistance with communication, please notify reception when you make an appointment. A phone interpreter may be available but will need to be arranged prior to your appointment. If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phone 1800 246 945.
Compliments and Complaints
If at any time you have a concern, comment or suggestion please do not hesitate to fill in a “Compliment, Comment or Complaint” form (available in Mulwaree Doctors Waiting Room), contact Health Care Complaints Commission on 1800 043 159 or mail to Locked Mail Bag 18 Strawberry Hills, NSW, 2012.
Useful Resources
Children’s Health
Contraception / Sexual Health
Immunisation
Men’s Health
Travel
Planning Ahead
(Advance Care Planning, Wills, Power of Attorney, Enduring Guardian)
Chronic Disease
Mental Health
Preventative Health & Lifestyle
Women’s Health
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
The Australian Government has introduced a new voluntary patient registration model called MyMedicare to drive improvements in primary health care for all Australians and deliver new funding packages to primary care providers. MyMedicare will strengthen the relationship between patients and their health care teams by allowing patients to register with their regular general practice and select their preferred GP and providers within the practice. This registration aims to strengthen the relationship between you, your GP, and the team at Mulwaree Doctors. For more information, please see the Registering in MyMedicare Factsheet for Patients.
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Is Mulwaree Doctors a Bulk Billing Practice?
Mulwaree Doctors is a bulk billing practice.
We Bulk bill patients 16 and under DVA card holders, Concession and Pensioner card holders.
What if I don't have a Medicare card?
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
How do I book an appointment?
Please use the online booking button on this page or call the practice on (02) 4815 5203 to make an appointment.
What should I bring to my appointment?
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Do you offer telehealth consultations?
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (02) 4815 5203.
